+1.636-240-6918 

Our Policies

Refund Policy on Salon Hair Services

Studio 1 Salon does not refund services fees inasmuch as the service has been rendered.  However, if a guest is unhappy with their service, we do request the opportunity to redo the service for them to their satisfaction.   The guest may see the same stylist or request a new stylist.  Studio 1 stands behind the professionalism and talent of all our stylists, but understands from time to time different personalities and levels of education make better matches than others.  

If a guest is unhappy with their haircut  or color service, they have one week, from the date of their original service, to return to our salon for a No Charge corrective service.  If the guest is returning because "they" have decided "they" do not like the cut our color "they" chose, the service will not be Free of Charge.   

Redken Retail

At Studio 1 Salon, we strive for haircare excellence and health.  We strongly believe in our Professional Retail line, Redken and guarantee our chemical services only with the extended home use of recommended professional products. Your personal stylist will recommend your haircare products based on each guest's  individual hair needs.

Return Policy of Retail Product

If for any reason you are unhappy with the retail product purchased, you have two weeks to return the product for a full refund or an even exchange of another professional product.  If the product is kept and used for over a two week period, there will be a 25% use fee of the returned product.  

Return Policy of All Styling Tools

All our styling tools, i.e. Bio:Ionic 450 Flatiron and accessories are final sale.  No returns.

Cancellation Policy

Appointment times are very important to your stylist and missed appointments result in lost income to them. Therefore we kindly request at least a 24 hour notification for appointment changes or cancellations.  If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice. 

Inclement Weather

Always call before you venture out! If there is any type of inclement weather forecast i.e. snow, tornado warnings, etc,  we never ask our stylist to put themselves or their families in danger.   Our philosophy is, appointments can always be rescheduled, lives cannot. If we close the shop due to weather, we will contact you immediately to reschedule your appointment. 

Children in Salon

This is Your day as well our other guest's day to relax.  Therefore, we kindly request that children do not accompany you to your salon visit unless they are scheduled for a service.  If you are scheduled for a color service, we request your child's appointment to be scheduled on a separate visit. 

Food in Salon

Out of respect for all of our guest, we kindly request that food please not be brought into the salon.  We offer complimentary beverages to all of our guests. 

Do you have a comment or question?

We highly respect your opinion.  Please let us know we we could de better to serve you.  If you had a great experience, please pass that on to us so we may recognize your service provider.  Emai:  info@studio1hd.com

Referrals

Please know your referral is our best compliment!